Refund policy

We want you to be satisfied with your purchase. Returns may be requested within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition in which it was received. To request a return, contact us at support@metanoia-project.com with your order number and reason for the return. Items returned without first requesting a return may not be accepted. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable. Please allow several business days for your bank or payment provider to process the refund. Orders that arrive damaged, defective, or incorrect should be reported to support@metanoia-project.com as soon as possible after delivery with photos of the item and packaging so we can resolve the issue.